Tech companies have lost trust over the last 15 years.
Posted by The Briefing with Jen Psaki, Checked
- Sources
- 5 support1 context
- Said
- 1 time·
- Confidence
- 70%
The Briefing with Jen PsakiSep 24, 2026
The claim that tech lost trust over the last 15 years is supported by multiple sources showing sustained declines in trust in technology, most clearly in the US (Edelman: 73% in 2015 to 63% in 2025; Brookings: 78% in 2012 to 57% in 2021).
What was said
… People who dismiss concerns about data centers are on the wrong side of those communities that are concerned about them. We have to, as, as an industry, tech has to take all of these concerns seriously and not be so dismissive about it, because tech lost a lot of trust over the last 15 years. They have to, they have work to do to build that trust back. Um, Jay Carney, I have so many questions. I hope you'll come back. This is an ongoing discussion. It's so good to see you. Jen, thanks for having me here. …
The Briefing with Jen Psaki · · from the transcriptPost →What we found
Supports. Edelman's 2025 Trust Barometer data shows US trust in the tech sector falling from 73% in 2015 to 63% in 2025, with significant declines also in the UK, Australia and Canada.[2]
Supports. Brookings reports US trust in the technology sector dropping from 78% in 2012 to 57% in 2021, and global trust falling from 77% to 68% over the same period.[1]
Supports. Gallup's confidence in large technology companies fell from 32% (great deal or quite a lot, 2020) to 20% (2026).[3]
Supports. Deloitte reports US trust in technology fell by 24 percentage points from 2012 to 2022, and Ipsos found global tech trustworthiness falling from 37% to 33% between 2019 and 2021.[4][5]
Contradicts. Edelman also reports that global trust in the tech sector rose 2 points between 2015 and 2025 (to 76%), so the decline is not universal across markets.[2]
Context. A 2026 Eidosmedia piece summarizes the decline in consumer trust in big tech, citing Brookings and Edelman findings, though it is a secondary source.[6]
Sources
6 sources: 1 primary, 5 not rated
- 1Techlash continues to batter technology sectorbrookings.edu · primary source · cited for: supports
- 2Trust and the Crisis of Grievanceedelman.com · not rated · cited for: contradicts, supports
- 3Computers and the Internet | Gallup Historical Trendsnews.gallup.com · not rated · cited for: supports
- 4Closing the trust gapdeloitte.com · not rated · cited for: supports
- 5Trust in Tech: A tale of the West and the Restipsos.com · not rated · cited for: supports
- 6Why consumer trust in big tech is on the declineeidosmedia.com · not rated · cited for: context
Where this claim was made
Said in 1 published post